Legal advice on permanent make-up issues

Questioner

In December 2019, I had permanent makeup applied to my eyebrows. I had this done at a salon specializing solely in permanent makeup. This application is done in two parts, but I don't dare have the second part done at this salon. The first part is very poorly done. Completely different from what's described on her website. I opted for the hairstroke method, which is supposed to produce natural-looking eyebrows with subtle strokes that resemble hairs. However, they've become large, coarse lines/stripes. The shape isn't consistent, and the color of my eyebrows is also completely different from what was discussed or the examples on her website. I asked for a second opinion at another permanent makeup salon. Her advice was definitely not to have it done again. According to this other salon, it certainly won't make it any better, and it won't be possible to touch it up. She even consulted other colleagues, and their advice: laser removal and re-tattooing. I spoke to the salon in question on the phone and told them I'd asked other salons for advice. However, they reacted very aggressively and told me the treatment consists of two appointments. She says you only see the best result after the second appointment. But as I mentioned above, I'm not confident it will look good after the second appointment. Especially since the other salons said this can't be touched up, but can only be solved by laser removal and having it redone elsewhere. The salon in question wants to give me half the money back; it cost €250. However, I refuse to accept this because laser removal and permanent makeup reapplication will cost me much more. Her work was unprofessional. I heard from other salons that some of them have insurance in case a treatment goes wrong. However, the salon in question doesn't have this insurance. I'd like your advice on whether I'm entitled to anything and how I can best approach this to resolve it amicably for both parties.

Questioner

The coarse lines/stripes can't be refined any further, so in that sense you're right. You can write to the salon explaining that you have to cancel due to a lack of trust; a second treatment won't improve the result. Therefore, negligence has occurred (breach of contract). However, we're still talking about €125 that you would be out of pocket. The damages you mention seem difficult to recover, as they quickly exceed the principal amount. Incidentally, it doesn't matter whether the practitioner is insured against errors or not; they are still liable if they treat incorrectly. The extent of the damages is another matter. I think you could claim a maximum of €250.