Advice on Bank Problems and Fraud

Questioner

Hello, Without my knowledge, unknown persons attempted to use my bank account as a money mule. This criminal act was noticed by my bank, which immediately blocked the account. Besides the blocking, the bank doesn't consider me a victim, but a fraudster. The account remains blocked, and I can no longer do business with this bank for the next eight years. A note has been made in their records (IVR). I have spoken extensively with a bank employee about the incident. The bank has no information beyond what they see on their screen and has not changed their position. I followed their advice to send an appeal (a letter and a chronological list of the events concerning my bank account). They were supposed to respond within six weeks, but they haven't. My question is what my next step should be. I want them to hear our appeal and make a fact-based decision, which will ultimately result in the note being removed from their records. I look forward to your advice. Greeting,

Questioner

If there is no response to an internal complaint, you can contact the higher authority, Kifid.