Product not delivered: can I cancel my order?

Questioner

I ordered a lampshade 6 weeks ago. To date I have not received it. My email is also not responded to regarding the status of this product. The delivery time would be: 4 to 6 weeks. I want to cancel this order, how can I do this. Yours sincerely,

Lawyer

Did you buy the lampshade in a store or on the internet? Is the lampshade a custom-made product? In the first case, you cannot simply cancel the purchase, in the second case you can and without reason. If the lampshade is custom-made (specifically provided by you), you cannot simply cancel the purchase either.