Defective product, is it possible to cancel the purchase agreement?

Questioner

We bought a sofa in October 2020 and after a week it started to feel uncomfortable and the fabric also started to pill, so it looked like we had already bought the sofa. had been in use for quite some time (years). Several people have been there to look and do something about our complaints. It is now August 2021 and the problem has still not been resolved. The furniture store is hiding behind the manufacturer and says that they have been of great service to us, but that we must understand that due to the delivery of the manufacturer and due to the busy period due to a lack of staff. I no longer have any understanding for this furniture store, we have to call again and again to find out how far things are and nothing is offered, for example another sofa, they simply say that we did not ask for that. We would like information about the termination of this contract.

Lawyer

You do not have to be endlessly patient to invoke your rights in the event of a defective product. A sofa should not sag so quickly. The seller must repair or replace the sofa and you must give him a reasonable period of time to do so. It is better to do this in writing and then you can also immediately give notice of termination if the seller does not take action within that period. In this way you ensure that the seller must collect the sofa and that you must get your money back. If you want to make a bit more of an impression, you can also have the aforementioned letter drawn up by a lawyer. Would you please contact me for this?