Online store does not respond to my complaint

Questioner

I bought a security camera set of about 700 euros with 5 cameras (online purchase but they also have a physical store). After a few months all my 5 cameras got the same error. vertical stripes in the image. I called the store dozens of times, no contact, emailed several times, no contact. left messages, no contact. filled in a web form, no contact. in less than a month my warranty expires! I want repair or a new replacement product. what can i do now?

Lawyer

The company is obliged to provide service within the warranty period. It is especially important that the problems occurred within the warranty period and that you made this clear to the company (not responding does not help the company). You could send a registered letter, then you can always prove that you have informed the company and that they have received the letter. Use the address of the online webshop for this, since you ordered the camera there. If they still do not respond, you can start a lawsuit. If the company loses, they have to pay the legal costs. In these cases it can help to hire a lawyer. A letter from a lawyer often has a deterrent effect. If the company still does not respond or you want assistance now, you can contact me without obligation via my profile.