Why doesn't the insurance pay out the damages?

Questioner

My mother fell over the threshold of her kitchen door So the accident happened inside, she fell on the sidewalk attached to her house and her glasses were pressed into her face (she was lying with her legs inside and her upper body and face outside. Now THE INSURER does not want to pay the damage because the damage occurred outside, but the fall occurred inside and not outside.

Lawyer

Good afternoon, what exactly is the damage; the glasses or is there also personal injury? Did she have to pay costs for the hospital, specialist, aids? If it's just about the glasses, I suspect it's about the home contents insurance. What exactly does the policy say about these kinds of borderline cases? If you wish, I can take a look with you to see if I can advise you, help you further or refer you. Yours sincerely, Jolien