Block payment method for specific customer

Questioner

Can a company block a payment method (Klarna) for a specific customer due to too many returns related to CO2 emissions? There are no financial problems or payment arrears.

Lawyer

In principle, it is up to a company itself to determine which payment methods it offers. Blocking a specific payment method for a specific customer may be possible, as long as this does not lead to discrimination or unfair commercial practices. The prohibition of discrimination in this case means that a company may not discriminate between customers in an unlawful manner. In this situation, however, the distinction is not made on the basis of a prohibited characteristic such as race, gender or religion, but on the basis of behaviour (frequent return of products). And as regards unfair commercial practices, this could be the case if the company's conduct is contrary to the required professional care and materially distorts or is likely to materially distort the economic behaviour of the average consumer whom it reaches or to whom it is directed or likely to reach. Given the specific circumstances of this case (frequent returns of products and concerns about CO2 emissions), and the absence of financial difficulties on the part of the customer, there does not appear to be any unfair trading practices involved. Please note, however, that this is a general assessment based on the information you have provided, and you may wish to seek specific legal advice to understand the precise implications for your situation. ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.