How do I get rid of an unwanted energy supplier?

Questioner

My neighbour's son requested gas and electricity at my address for his mother who wanted to switch to O., with the result that I have been disconnected from E., my energy supplier at that time, since the end of October. I am now a so-called customer of O. but I am not paying anything and cannot view my consumption. I have contacted E., O. and S several times. No one can help me. If E. reconnects me, I will have to pay a fine, even though I have not switched myself. Everything has been arranged for my neighbour, but O. says they cannot help me because they are not allowed to access my neighbour's details in order to help me. I would like advice about this because I fear that I will soon have problems with payment. I could view my consumption every day at E. and use that to determine what I could or could not do. I feel that I am now the victim of my neighbour's son's mistake and am being sent from pillar to post.

Lawyer

It is an unpleasant situation that you are in. Based on what you say, it seems that a mistake was made here when transferring the energy contract. It is important that this is corrected as soon as possible. Here are some steps you can try to follow: 1. Contact O. and explain the whole situation again: Indicate that you are not the person who concluded the contract and that a mistake was made in the transfer. Then ask to terminate the contract. Realize that there is no agreement between you and O., because you were not the one who concluded it without your knowledge and consent. 2. Seek legal advice: If O. is unable to help you, or refuses to help you, seek legal advice. A lawyer or attorney can help you better understand your rights in this situation and advise you on the next steps. 3. File a complaint with the Energy Disputes Committee: If you cannot reach an agreement with O., you can file a complaint with the Energy Disputes Committee. This is an independent body that handles disputes between consumers and energy suppliers. It is important to keep all communications (letters, emails, etc.) you have with O., E. and S. during all of these steps. This can serve as evidence of your efforts to resolve the problem and the complications that arose from the error. Remember, I can only give you exploratory advice based on the information you have provided. It may be wise to contact a lawyer or attorney who can assist you during this process.' ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.