Complaint about internet provider?

Questioner

I experience a break in my internet connection several times. The customer service of my service provider is only reachable via chat, where I have been repeatedly told that they cannot provide a solution. My work is affected, my mobility is limited without navigation in my car, and I have to repeatedly use public spaces for internet access. In addition, no refund has been given.

Lawyer

It is understandable that you are frustrated with this situation. In your case, there are a number of steps you can take. First of all, as a consumer you have certain rights based on the contract you have with your internet provider. This service must be delivered as agreed. If this is not the case, for example because the delivered internet speed is structurally (much) lower than promised, then there is a breach of contract. 1. Written Complaint: Make sure you first file a formal written complaint with your provider. Explain in detail the problems you are experiencing and set a reasonable time frame for the problems to be resolved. 2. Dispute committee: Is your provider affiliated with the dispute committee for telecommunications services and are you unable to resolve the matter together? You can also submit your complaint there. Please note that there are costs associated with submitting a complaint to the dispute committee. 3. Terminate contract: If the provider does not provide a solution after a reasonable period of time, you may be able to terminate your contract. However, this depends on the specific circumstances and the content of your contract with the provider. 4. Compensation: In some cases, you may be able to file a claim for compensation. To do so, you must demonstrate that you have suffered damage as a result of the problems in question. It is important to remember that these steps should generally be taken, but each situation is unique. It is therefore advisable to contact a lawyer or attorney to assist you in this process.' ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.