Get deposit back

Questioner

I made a down payment on a Canta at XYZ on December 23, 2023, I have since found a similar Canta with better conditions and purchased it. Now the question is can I get my €200 deposit back?

Lawyer

The answer to your question depends on several factors. Reclaiming a deposit depends on agreements you have made with the seller. For example, the general terms and conditions may state something about cancelling the agreement. If you have entered into an agreement and you do not comply with the agreed conditions (for example by cancelling the purchase), the seller may in principle claim compensation. The deposit may then possibly be withheld. Another important factor is how long ago you made the down payment. In the Netherlands, many (online) purchases have a 14-day cooling-off period. This is also called the right of withdrawal. During this period, you have the right to cancel the agreement without giving reasons. If you have canceled the agreement, the entrepreneur must refund the full purchase price, including any shipping costs for the outward shipment, but excluding the costs for the return shipment, as soon as possible and at the latest within 14 days. Please note! This right of withdrawal does not apply to all purchases. There are exceptions, such as for services that have already been performed or goods that are personal in nature or that have been made especially for you. In your situation it may still fall within the cooling-off period, but it is also possible that the purchase falls outside this cooling-off period or that other exceptions apply. Given the complexity of this topic, it may be advisable to seek legal advice from a specialist or a lawyer. They can help you assess your specific situation and advise you on the next steps. --------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.