Block heating allowance not paid.

Questioner

Since August last year, our VVE has received the total TTB compensation. Unfortunately, to date (5 months later) no compensation has been made. I have spoken to MVGM, our manager, about this several times. They indicate that it is very difficult to implement this scheme because we use a split financial year. On the other hand, each apartment has individual heat meters, so it does not seem to me that difficult to implement this scheme. However, MVGM indicates that in the case of split financial years, settlement may be based on floor area or front door system. This also does not seem too difficult to implement. All in all, this entire government scheme completely misses the mark if people have to wait so long for settlement. Ultimately, my question is whether our manager MVGM is acting lawfully and is implementing this scheme properly or is it unnecessarily delaying/low priority because this results in extra administrative work for a relatively low compensation? I believe that it concerns the latter. I am therefore considering taking legal action on grounds of principle

Lawyer

I understand your concern and frustration about this issue. First of all, it should be clear that it depends on the specific agreement between the VvE and the manager (MVGM) to what extent they are obliged to commit to the implementation of such arrangements. This agreement will also stipulate how complaints are handled and what steps can be taken in case of dissatisfaction with the service. It is important to remember that the TTB scheme can be a complex scheme to implement, especially in cases where there is a split financial year. MVGM may be right that it entails additional administrative work, which may explain the delay. However, if you believe that there is unnecessary delay or that they are not implementing this arrangement properly, you can choose to file an official complaint with the MVGM. This will then be assessed internally. If you are unhappy with the outcome of this complaints procedure, you may be able to take the matter to a dispute resolution body or even take legal action. It may be helpful to speak to a legal advisor or solicitor first to understand your rights in this situation and to determine the best next steps. Please note that legal action is often time-consuming and expensive, so it is important to consider whether it is worth it given the scale of the problem. In addition, the VvE may decide on the issue during a General Members Meeting. You can also try to gather support from other members of the VvE to get this item on the agenda of the next meeting. It is possible that other members are also dissatisfied with the current situation and are willing to take action. What is important in this situation is to keep communication open, both with MVGM and with other members of the VvE in order to find a solution to this problem.---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.