Paying more costs due to wrong store.

Questioner

I went to the P. for a passport photo. It was rejected upon arrival at the municipality. This caused the appointment to be cancelled and I could only go after the weekend. Due to a holiday there was not enough time for the regular application for an ID card. For this reason I made an urgent application. This cost me almost 50 euros more. Can I recover these costs from P?

Lawyer

It is possible to claim the extra costs if you can prove that the retailer was negligent and caused the mistake. To claim this, you need to follow a few steps: 1. Proof of receipt: You must be able to demonstrate that the passport photo that was rejected was actually taken by the store in question (e.g. by providing proof of payment). 2. Prove it was their fault: This can be tricky sometimes. It is helpful to have the municipality’s opinion in writing stating why the photo was rejected. If the reason for the rejection is something that falls under the photographer’s responsibility (e.g. wrong background color, photo does not meet legal requirements, etc.), you have a strong case. 3. Notice of Default: You must give the retailer written notice of default (preferably by registered mail). This means that you formally inform them of the failure of their service component, the consequences thereof and request reimbursement of the additional costs. If the shopkeeper continues to refuse to pay, you can submit the claim to the subdistrict court via a small claims procedure. In this case, it may be useful to seek legal advice from a specialized lawyer. However, keep in mind that these procedures take time and possibly additional costs. I hope the above information is useful to you. Again, I recommend contacting a lawyer or attorney to ensure you have all the information you need to determine how to proceed. --------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.