Refund premium guarantee plus.

Questioner

In a shop I bought a TV five years ago with a premium of €99.00 for warranty plus. If I do not use the warranty plus I can get my premium back. This is a promotion on the occasion of black Friday. All formalities were completed with a registered letter to France and an email to the company in Belgium and now two months have passed and we still have not received anything.

Lawyer

If you have met all the conditions for the refund of the premium, as stated in the conditions of the 'Guarantee Plus', then you should in principle be entitled to the refund. It is important that you keep the agreement/contract and the conditions that were agreed upon at the time and that you can view them. If your right to a refund is wrongly denied, you could do the following: 1. Contact the company again by certified mail. Ask for an acknowledgement of receipt. In the letter, you can state that you are considering legal action if the refund is not made within a reasonable period of time. 2. File a complaint with the Consumer Authority, also known as the Netherlands Authority for Consumers and Markets (ACM). This organisation can intervene in disputes between consumers and businesses, although they do not handle individual cases. The complaint can contribute to their supervision and they can possibly take enforcement action in the event of repeated or larger problems. Please note that the above steps are based on Dutch law. You are talking about a company in Belgium and France. This can complicate matters due to possible differences in legislation and consumer rights in these countries. It would not be a bad idea to consult a specialized legal advisor or lawyer about this. They can provide you with appropriate advice based on your specific situation. --------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.