Defective TV

Questioner

18-11-23 bought a TV from MediaMarkt. After three weeks I noticed that the sides of the TV were loose. Then contacted customer service and the TV went to the repair. I had clearly stated that only the sides were loose and that there were no problems with the image and brightness (after repair). I understand that they replaced the entire panel. After that, three complaints were added: 1x brightness 2x remote control 3x sound when on and off Not responding properly. Contacted again in the first week of December and have not received a resolution yet.

Lawyer

Good afternoon, Annoying situation you are in. There may be a case of non-conformity. As a consumer, you are entitled to a properly functioning product. If this is not the case, the law states that you must give the seller at least one opportunity to repair the defect. If this is not done, or not done properly, you may terminate the agreement and request your money back. The process for this must take place in the correct manner. Feel free to contact us without obligation to discuss the possibilities. Gr, Mr. Mr. S. Leito FerLei Legal 06-49175526