Disputing an Invoice Broker? Get Free Advice!

Questioner

After cancelling the service order, we received an invoice from the broker that we must pay within 14 days. The invoice is full of errors...the amounts are incorrect, costs are being charged twice, costs for things that were never performed, costs for things we already paid for, etc. Do we now have to pay this invoice within the stated period of 14 days?

Questioner

I always recommend filing a complaint against the invoice and clearly stating what's wrong. However, if I were you, I would pay the amounts you agree with.

Questioner

Dear questioner, If you believe the real estate agency services are so substandard that there may be a breach of contract, and costs are being claimed without legal grounds, you should, of course, dispute this claim and the services and certainly not pay! If you wish, I can assist you with writing a defense letter; see the direct contact button for more information.

Questioner

The housing market is tough, and failing to sell a wining and dining property isn't proof of poor service. Scrutinizing invoices and punctuating every comma can increase willingness to settle amicably, as the real estate agent isn't interested in such discussions either. However, this can backfire. If the agent finds you unreasonable, they can also become very aggressive in their responses. My advice: take the terms of the original agreement, see what you would have to pay, and indicate that amount because you will receive a credit note for the remainder that you believe was incorrectly invoiced.